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Brand building

Brand Resonance Model (CBBE)

From awareness to loyalty in four stages.

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ResonanceJudgements / FeelingsPerformance / ImagerySalience
What it is

K. L. Keller's Customer-Based Brand Equity. The customer builds the brand through perception — from identity to meaning, response and relationship.

When to use it

To diagnose brand strength and pinpoint which layer to reinforce.

How to apply

Measure each tier independently (research) and treat the weakest layer as your investment priority.

Source: Keller, K. L. — Strategic Brand Management
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